Battersea Fields Practice

3 Austin Road, Battersea, London SW11 5JP

Complaints, comments and compliments

The Partners and staff are here to help you and hope that you are happy with the services we provide.  We welcome your feedback; we love to know when we get it right and understand that sometimes we don’t and you need to tell us.

If you have a complaint please contact the Practice Manager in the first instance. You can do this in writing, by email ( [email protected])  by telephone or in person.

We will do our best to listen, and settle any complaints as quickly as possible.

If, after your complaint has be investigated and you have received a response, you remain unhappy you can complain to NHS England. You can also take your complaint to the NHS Ombudsman. The NHS Ombudsman is completely independant of both the NHS and the Government.  The details of both of the these organisations are given below:

NHS England, PO Box 16738, Redditch, B97 9PT

NHS Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

email: [email protected]


For further information about how we deal with your complaints, please press the link to download  the complaints leaflet.

Complaints Leaflet